Our Most Frequently Asked Questions

1Is there a contact number to call for help?
Yes, if you need emergency help, dial 9-1-1 or your local emergency number immediately.
2What should I do if I can’t find my Doctor?
Fill out the form under (Locate Caregiver) with your provider’s name, number, email address (if you have one), and reason for the appointment, and someone will get back to you ASAP. You can also email us at [email protected].
3Do I need to have iOS or a smartphone to connect with my Doctor?
No, you can use your telephone to meet with your caregiver. However, you will need the Internet to have a live virtual appointment.
4How do I schedule a telehealth appointment?

Simply click on the "locate caregiver" drop down link, click on your caregiver name and click the "schedule" tab and select a date and time for your appointment.

Here is a PDF explaining the process for you to download.

5Do I have to download anything?
A download is necessary for the provider for each device. For the patient zero downloads are required however, a download desktop app is available.
6Is there any charge for your service?
Ask your provider or insurance company what may or may not be covered. Most likely your provider will know.
7If I don’t have a doctor, can you refer one?
Please provide your contact information and why you need to see a caregiver. We will try to help.
8How do I know if my doctor has virtual appointments? Can I use mytelemdusa.com to meet virtually with my doctor?
Special technology is not required to meet with a doctor virtually. Some of the apps and services you use every day will work just fine when you visit mytelemdusa.com. During the COVID-19 pandemic, the U.S. government has relaxed certain rules and is allowing patients and medical providers to meet over platforms such as mytelemdusa.com. Even phone calls are often allowed. At mytelemdusa.com we will direct you to ask about your caregiver and report back to you directly.
9How can I be assured that virtual conversations with my doctor are private and secure?
Virtual health care communications tools are considered private and secure. Mytelemdusa.com uses tools that are certified secure.
10Will things I mention to my doctor during a virtual appointment be documented in my medical records?
Yes, information will be documented in your electronic health record, just as if it were an in-person appointment. We are HIPAA compliant, which means that information is PRIVATE between doctor and patient.
11What expectations should I have for a virtual appointment? How will it differ from an in-person appointment?
You should expect your provider to show the same concern they always have and to work with you to help you live your healthiest life. Some aspects of in-person appointments cannot be replicated virtually. For example, your doctor can’t tap your knee to test your reflexes. However, virtual appointments still give you the opportunity to talk with your doctor about your health concerns.
12Will I be able to continue meeting virtually with my Doctor after the COVID-19 pandemic is over?
We at mytelemdusa.com believe that this will become “new normal,” but it will depend on a number of factors, including what government regulators, insurance companies, and medical providers think of virtual appointments. Virtual appointments do offer many intriguing benefits, including bringing greater health care access to underserved areas. Virtual appointments may also make it easier for doctors to monitor patients with chronic conditions. If you like meeting with your doctor virtually, let them know.
13Do I need a zoom account to join the appointment? 
No, you do not need to have a zoom account to join the appointment. Simply click on the invitation link sent from your caregiver at the scheduled time of your appointment.